Theft, Arrogance, disrespect and negligence as well as horrible Customer service

I am highly DISAPPOINTED and UPSET with the service received at HOTEL SKY Sandton. My Partner and I had our luggage ****** about a week ago at the hotel on our business trip, we then notified the staff members and supervisors about the matter and all they stated that they will give us a call back. Just OVER a week of no action and response we decided to physically go to the hotel which we were then informed that the luggage was ****** by a "Foreign Man" who was not even a guest at the hotel. The Hotel Staff gave the man access to the storage room with no identification and the footage shows the "Foreign man"(as mentioned by the staff) taking our luggage alongside the luggage he had apparently went to pick up from the hotel. With our valuables ****** and no resources to afford staying in the hotel anymore, the general manager (IGNATIOUS), told us to evacuate the premises as he will not do anything to accommodate us while the matter was being investigated, he purely said it's not his problem and has no timeframe as to when it will be resolved. he was extremely rude and arrogant to me and my partner ,Ignatius then stated, he will give us an answer the following day, which at this moment means nothing. We were forced to sleep at my partners workplace. Following up the next morning Anne who we believe is the HEAD of security at the hotel, gave us a call and stated that Tebogo told her and now, we need to wait longer for the investigation, because that's only when she found out, which now means that the security, nor the GM nor the staff had the decency to resolve this matter. We then went to the hotel and she came does and never assisted us even though they called her to come down, she ignored us, then became very arrogant by stating she does not want to talk to me and not have my partner with me, I am a lady and felt that with me being alone she could intimidate me as i am a young lady, my partners employer, then spoke to the security and he states now that the reason she is only finding out now is due to the fact that she was in the office for some time and he did not feel the need to tell her. Anne then dismissed the whole situation and informed us to return 2days later and after saying that she now tells us how convenient we left our stuff there, which my partners employer stated that, then how convenient was it that Tebogo was on the phone sending a text and the guy manages to walk past her, we feel that Anne is implying that we did it on purpose and planned it. I Until now we have no accommodation, all my partners cards, identity documents, laptop, work phones, clothes shoes etc. have not been tracked down and the hotel left us for stranded. We are in Johannesburg for the rest of the month on business with nowhere to go.

The way we feel is that the security has now been breached. and the public should be made aware of this, as this can now put a client's life in danger.

what I need to know is how is Tebogo still working in reception during the investigation and why are we being pushed around to everyone, with no help or no solutions. I think Paul should know the type of staff being employed and the security running such a grand establishment.