HOTEL SKY CREDIT CARD *****

On November 27th 2020 we went to a lunch at Hotel Sky, had booked in via the website to stay for the night, but then enjoyed it so much decided to stay for another night. We presented our credit card to reception who (unbeknown to us wrote down the credit card number along with our cell number) . On Saturday 28th when we tried to use the card discovered it was blocked. So when we phoned Discovery bank we were told that they suspected ***** so blocked the card but not before R51 000 had been taken. We later discovered that a sim swop had also been done at the i store in Cape town waterfront, between 11:30 and 12:30 .We reported all of this to hotel security The receptionist was questioned at Hotel Sky and failed the polygraph. But still nothing was done by the hotel. We then took out a police case. Discovery bank would not reverse the transactions as they say they had the one time pin. Mtn say the sim swop is not their problem . How is it possible to do a sim swop in a completely different part of the country and what were the security checks. I am sick of having the "big guys" think it is OK to intimidate the little people. It is almost a year now and I firstly hold Hotel Sky responsible then Discovery then Mtn. But all three together what a lethal combination.