Worst hotel experience ever!

Worst check in experience ever. I booked and fully paid for a 2 night stay at a room category of my choice. I called the hotel to confirm my reservation and spoke with a gentleman by the name of Chad. He indeed confirmed that my reservation was confirmed. I arrived at the hotel and was told that my room category was not available by a Mr. Dane Goldschmidt. He then told me that since I made the reservation after hours I would have to wait for housekeeping to first clean a dirty room for me which was in my same category. I refused as I told him that I had an active knee injury and the fact that I'm wearing a knee support brace which I was gladly willing to show him. I asked for a refund so that I could book elsewhere and he refused. He in a nutshell indicated that because and since I had made my booking after hours it was my fault that there was no clean room and that I would then have to either wait (notwithstanding that I told him that I was in pain and needed to rest) or check into a dirty room - which I did because I was not about to wait for housekeeping to clean a room that I had already paid for while I wallowed in pain. So now I'm checked into a hotel room that literally still smells of the previous guests but I've opened the window. Worst hotel experience of my life! Ever! Don't even bother coming here. I just wish I could have read the reviews prior!