Request for a refund,Hotel Sky.

I made an online booking via Hotel Sky facebook page on the 2nd of April 2021 for the dates 21st May 2021 to 24 May 2021,I made a payment online via the same facebook page on the 15th April 2021 I later sent them a message asking them to confirm my payment they said no payment received from me I calles the bank they said money was debited from my account by Hotel Sky on the 15th April 2021 but it wasn't processed yet I waited until the 25th I called again both Capitec and Hotel Sky Cape Town, Capitec informed me that the money went through and it shows on my bank statement posting date 21st April 2021 R2 385 debited by Hotel Sky Ct Online Fores**** from card 2199 up until today Hotel Sky hasn't refunded me that money, I have called and emailed them several times I even canceled the booking thinking I'd get back my money but instead Hotel Sky sent me a cancelation voucher so Capitec could not help as I had received the voucher when I enquired about the voucher I was told that I should fill in a request for refund form and email it back with the copy of my identity document which I did. I've not gotten my money back, no feedback, nothing. I am the one who calls and emails and nobody bothers to respond or reply. All I ask for is my refund, I have bank statements which I also emailed to Hotel Sky reservation and 1 or 2 of their consults, I also have reservations voucher and cancelation voucher but nothing has been done yet, its over a month now I've spent airtime calling Hotel Sky and Capitec bank, sending emails left, right and centre. I've run out of patience.