dissapointed

Very bad experience -Decided to check out the hotel with my fiancé and our 3years old daughter .we checked in at 3pm .Explored the hotel and all the floors .Decided to have dinner at 5.30pm and get told by the lady at reception by the dining floor that there is no table for us and they are fully booked -we ask if we can order room service her reply was no room service -How do u tell your guests that booked in at your hotel that ?gosh that was really a first a hotel tells us that -Very nice place -Nice views but i wont go again or refer any 1 to go there again