Bad customer service at Hotel Sky Cape Town

I am writing this complaint reagrding my recent stay in your hotel Sky Cape Town which was not satisfactory , due to the bad treatment and communication from your staff . On Saturday 29 July 2023 my entire family which consist of 3 rooms that was booked in advance as we always make use of your hotel . Keeping in mind that this is a high-class hotel ,with good star rating and our previous experiences and led me and by company to re-book again at your hotel . We celebrated my wife’s birthday with the family on Saturday .

We opted to use the restaurant/bar facilty the afternoon and later we were told to leave the facility and was basically chased out of the venue due to an event that was taking place which was not comminuted with us as we were still awaiting on our food and drinks order that was taken by the waiter . We did not even get change to settle the bill ,but were rather asked to leave ( like dogs) . We then aproached the front desk and we were shocked that we as guests of the hotel we treated with disrepect . I then engaged with the senior managers which clearly could not resolve the matter and then I insisted to speak to someone with more senior authority . I have with great respect even settled the bill and rather opted to leave the hotel and settled to book my family into another hotel at this hour.

As provisions of the Consumer Rights Act my right to benefit from reasable care and decent treatment or service rendered , I believe this behaviour brings your hote in breach of national legislation.

Im now paitiently awating my refund as promised by your manager on duty .