1 reviews | Active since Jan 2021
Poor Room Condition and Service.
Iam correctly booked in from 28 August til 1 September. From reception to my room, it's a disgraceful walk. While I have to park my vehicle at what seems to be a seperate premises to where my room is.
August is still a very cold month in Mthatha. Tiled floors no carpet around the bed. Room is extremely cold and to add insult to injury, the air-conditioned isn't working. Called multiple times. Don't even get me started with two single bed put next to one another. They kept splitting. The sheets are dirty and don't seem to have been changed from the previous visitor. Disgusting to say the least.
Tv remote doesn't work either.
Room service some guy not even dressed in uniform walks if and you just not sure if he is there to rob you or assist you. ***** character. My opinion, this place is poorly managed and I wouldn't recommend that anyone spends their hard earned money there.
Thank you for taking the time to review our hotel.
I am disappointed that you do not feel comfortable in our hotel and I have spoken to the hotel manager Godfrey who will be contacting you shortly.
I see that you are travelling in a group with 3 other guests. We would like to upgrade all of you to our Executive Wing for the rest of your stay.
I have noted your comments and will attend to these immediately and investigate as to why your room has all of these issues.
I sincerely apologise and we will resolve it immediately.
With regards
Joanne
Thank you for taking the time to review our hotel.
I am disappointed that you do not feel comfortable in our hotel and I have spoken to the hotel manager Godfrey who will be contacting you shortly.
I see that you are travelling in a group with 3 other guests. We would like to upgrade all of you to our Executive Wing for the rest of your stay.
I have noted your comments and will attend to these immediately and investigate as to why your room has all of these issues.
I sincerely apologise and we will resolve it immediately.
With regards
Joanne
Thank you for the kind gesture. I'd like to also extend my gratitude to Godfrey as well for visiting to check if we are well.
While you're looking into the matters raised, also look into having everyone that works withing the premises uniformed and name tagged as to avoid confusion and to help identify who we could walk up to for assistance.
Above and beyond I am extremely happen with my current room. Thank you so much.
Thank you for the kind gesture. I'd like to also extend my gratitude to Godfrey as well for visiting to check if we are well.
While you're looking into the matters raised, also look into having everyone that works withing the premises uniformed and name tagged as to avoid confusion and to help identify who we could walk up to for assistance.
Above and beyond I am extremely happen with my current room. Thank you so much.
Thank you for replying and I am pleased to hear that my team has taken good care of you.
I have also addressed the staff member with no uniform.
I trust you will enjoy the rest of your stay with us and we are on hand any time should you need any further assistance.
Have a great day Sir!
With regards
Joanne
Thank you for replying and I am pleased to hear that my team has taken good care of you.
I have also addressed the staff member with no uniform.
I trust you will enjoy the rest of your stay with us and we are on hand any time should you need any further assistance.
Have a great day Sir!
With regards
Joanne