Disgusting service

For the attention of the manager<br> <br> Good day,<br> <br> I hereby formally sending a complaint regarding the treatment received while staying at the Lamunu hotel over the weekend. <br> <br> I checked in on Saturday the 15th of August at room 305. I wasn't happy with the quality or state of the mattress so I told the lady by reception. She bluntly told me that \I have to stay in that room as she can't do anything about it".<br> <br> Stunned as I was"