BL
Belinda L

1 reviews | Active since May 2015

25 May 2015, 10:34

WONT GIVE MY MONEY BACK

I was called by Hotel Express Call Centre on 24 February 2015. I said I did not want their service by maybe would ask my boss.I was bul**** into giving my credit card details. They assured me my credit card would not be debited. I stupidly gave them my credit card details. They also say that the calls are all recorded - but they cannot find my call recording. Within seconds my credit card was debited with R5 965. I phoned Standard Bank to stop my card and phoned Hotel Express Customer Care to give me my money back. Got my money back 3 March 2015. Now I had a new credit card. Within a week my credit card was debited again with R5 965. My credit card has now gone over the limit and Sylvia at Hotel Express says they cannot pick up the transaction that they took money out of my credit card again, in spite of me sending her a copy of my credit card statement. Standard Bank is doing an enquiry but the ***** division cant do anything because I gave them my credit details. I am also now paying for the interest on the money taken out of my credit card. All I want is my money back and never to deal with Hotel Express in my life again. <br> Belinda Lobley<br>

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