unauthoriised deduction

In February 2015 I was phoned by agent from Hotel Express, Lillian who offered me a discounted holiday card and in the process asked my bank card number, She ensured me there would be no money deducted from my bank account, but there after an amount of R5965 was deducted from my Standard bank acount monthly. I changed bank cards several times but it did not stop until I closed my bank account at Standard bank. Now when I want my money Hotel Express said they did not receive the money and the Standard bank said they paid the money to Hotel Express. The branch of Hotel Express in Randburg was closed because of ********** transactions, not mine alone. Their Head Office situated in Durban but use telephone code of Cape town is passing the buck to Standard bank while standard bank is also passing the buck to them. PEOPLE BE CAREFUL and to Hotel Express, I want my money