****MED BY EITHER HOTEL EXPRESS OR THEIR REPRESENTATIVE

<p>Between Feb & Apr 2016, I was sold Hotel accomodation package @ discounted rates by Bulelwa from HE International and she said she's based in Durban. I signed up in Mar/Apr. Since then I never got any service when I request it except being prompted by her to upgrade to a higher plan at an extra amount. On 16 Apr I requested accomodation on line (company"s website) & a certain Bongani Maphanga needed further details. I sent these on 19 April & never heard from Bongani again, I followed up with a complaint to him on 30 Apr, to date Bongani never responded. Then, I asked Bulelwa who said she is responsible for my bookings & I must talk to her directly to assist me with a booking, she told me about unavailable accomodation in PE due to an ANC rally taking place in that town. Granted I booked for myself at a B&B. Then I told Bulelwa about the disappointment of non service from both her & Bongani & I asked her who do I report to. She called back saying that the Cape Town office is refusing to tell her who is Bongani's manager therefore he cannot be reported we need to move on & from then I must talk to her only for my bookings as she is my consultant. then I made another booking through Bulelwa on 18 July & a lady called saying that she is sent by Bulelwa to assist me as she is off sick. She confirmed to have made a booking for me & said an email with booking details will be sent to me, she gave ref ********** 1. On 20 July I followed up with Bulelwa for inforamtion on my booking because I didn't know where I was booked except the area and there was no confirmation email. No response was received, she gave me her office and cellphone and none were answered. I followed with an sms in case she was missing my calls and I wanted to have something in writing. I followed up again a day on 22 July at 09:26 before my departure. Until now I have not received anything and should I have not made an alternative plan I would have been stranded in a town away from home. Instead of giving me the service I paid for, Hotel Express keeps on selling me offers, 29days free accomodation and upgrading the current plan I paid for. How do I take new offers when the company cannot honour its original contractual obligations.</p> <p> </p> <p>All I need now is my money back because before I know it I will be ready for a renewal when I have not been serviced at all. I want a full refund and cancellation because Hotel Express has dismally failed in honouring the contract. Both Bulelwa and Bongani claimed to have represented Hotel Express and yes, when I call the landline it belongs to Hotel Express so she definitely works for the company.</p> <p> </p> <p>I am shocked at this appalled service from an inteernational company and sadly I was warned by a friend about how useless this company is, he said it was the worst waste of money he had ever bought into but I still went ahead.</p> <p> </p> <p>I just need cancellation and my money back, I would rather pay more on my acconodation than being ****med to donate to a company under false pretencies. </p>