refund on my credit account transacted unduly(without my consent)

Dear Peter I have asked for a refund on my credit account which was unduly taken from my account on the year 2018 by a certain sales consultant. I reported the matter to her supervisor but the still the matter is not yet resolved, I requested for my refund but they keep on telling about the escalated Platinum option of which i am not interested on it after the scrupulous transaction from my account, i therefore request for your intervention as the matter is still not resolved my ID number is *** cell phone is ***

name -Dash Mokoatle