Hotel Express process membership fees to your credit card without authorisation, and then you cannot get the membership cancelled although they state that cancellation can be done in 30 days. They are in contravention of the consumer act.

I have had an extremely bad experience with Hotel Express. In March 2020, I was contacted for a membership. When I did not receive a membership card nor any electronic mail, I tried to cancel the membership with no success. This year I was contacted again for a further extension of the membership and and when I noted that I do not have the funds to pay R7600 again, Hotel Express still charged R7600 again on my credit card. When I confronted them about me not having had any benefit for the past 12 months as I received no card, the sales rep Jeanette's reply was "sorry Mam but it was COVID no one's cards were delivered. I am currently trying to again get them to reverse the membership charge from my card with no success. I have now reported this as a ********** transaction wth the credit card company as I have provided no approval for the R7600 once off charge to be loaded on my card. Please be careful of this company.