Hotel Express international ***** moneys from unsuspecting customers.

I was phoned several times by sales persons of Hotel Express international and they duped me by saying they wanted to extent my membership to December 2020 as i could not use my benefits during lockdown. I told them clearly that i dont want any further membership because of their laziness, unprofessional conduct but then they promised me that they will not deduct any money from my account. They requested my bank card number which i used in the previous membership so that they can link it with the extension they are giving me. I refused to give them my bank card number but then they read it out for me from their records. Immediately they dropped the call R7 545.00 was taken from my account. I have since August 2020 fighting for my refund. Recently some rude, clueless Pamela of Hotel Express international told me that they will refund me after lockdown. I told him that is nonsense because they took my money on 1 August 2020 during lockdown and now they cant postpone me to after lockdown. No one knows when lockdown will stop. She is flatly refusing to give me details of her seniors where i can complain against her or her finance department. She wanted to give me an email address of Support but she is also using the same email address or can access it. Its like am gonna complain about her to her. Am gonna report her to herself. I have now heard several people complaining of the ************ ways they take monies from unsuspecting customers without their permission. I can only label them ****s. Actually if I had powers I would simply close their business before it is too late. They actually ***** people's moneys. The name Pamela makes me vomit. I dont know how a company can have such a useless and clueless on board.