Disappointed at Hotel Express International

Its sad when agent calls you to sell you benefits but they don't give you the benefits after they make a promise. I was recently contacted by Nicolas selling me Hotel Express International benefits and i indicated to him that i cant take the benefits offered because im receiving them elsewhere, however i can take the benefit on silver provided i get access to airport lounge of which is what i currently need. He could not assist and later that day he called and said he spoke to his managers and agreed to give me the benefits i asked .I then gave him my details to deduct my annual subscription fee and he did. The following week i got a welcome email without the airport lounges and i asked for refund. I still have not received my refund and they are taking me from pillar to post .Service providers , please if you know that what the client is requesting is impossible , just say so. I have recordings of my interactions with them and its sad and surprising that i cant get the benefits promised and are also taking forever to refund me. I paid over R2500 and this happens