Deduction of Funds Without Consumer Consent

I was called by a Hotel Express Int. 'senior' consultant named Sweetness Khumalo on 13/03/2015.<br> <br> She presented the Platininum card benefit to me but conveniently neglected to EXPRESSLY inform me that there would be an amount immediately payable for the card. Instead I was assured that for a period of 12 months I would have free usage of the card, qualifying for discounts at selected hospitality outlets.<br> <br> Upon giving my Mastercard details to the consultant, I specifically asked what the purpose of providing my card number was. Her response was that I would be using my card to pay when I transact with the hotels and it is only for this reason that I provided these details.<br> <br> Shortly after the last phone converstation with her 'Sales Manager' I was shocked by 2 sms's in succession from my bank, notifying me of withdrawals of R2915 and R3050 respectively.<br> <br> I consented to no such amounts being withdrawn and have been calling and emailling Hotel Express almost everyday since the day of the incident asking for a refund. On 18/03/2015 I spoke to a consultant at their Cape Town branch who assisted me and said I would be refunded in \5 to 7"days. I still have not been refunded!"""