DEBITED MY MONEY WITHOUT MY CONSENT

I RECEIVED AN SMS ON MY PHONE THAT HOTEL EXP DEBITED AN AMOUNT OF R5965.00 ON MY CREDIT CARD, I THEN GONE TO THE BANK TO ASK THEM TO REVERSE THE MONEY THEY TOLD THEY CANNOT REVERSE THE MONEY ON THE CREDIT CARD ONLY IF IT WAS ON CHEQUE OR ON SAVINGS. I THEN TRIED TO CALL THEIR NUMBERS *** ITS ONLY MACHINE REPYING, CAN YOU ASSIST TO FIND MY MONEY BACK. MY E MAIL ADDRESS IS ***