Cancellation of contract

<p>After a telephonic discussion with one of their agents, I agreed to becoming a member of the scheme. After further inspection of the benefits on offer I decided to not make use of the offer and contacted the Hotel Express call centre in this regard via email. The call was closed without any interaction on their behalf and I logged a subsequent call. Also to no avail. I was contacted by Hotel Express call centre to determine a suitable time and place for the membership card to be delivered, on which I again explained that I would not like to make use of the service. The call centre agent ensured me that my request will be relayed to the relevant department. Again, nothing happened. I finally contacted the call centre telephonic and requested the membership to be cancelled. The agent ensured me again that the matter will be addressed and that she or her colleague will be in contact with me shortly. I am still waiting...</p>