Bad Service

My sister in law wrote:

Call was received on the 02/02/2021 from Vip department Hotel express international Yolanda was the consultant who explained everything in details. I asked her if I pay the membership fee which is 2600 when can I use my benefits her response was yes, I can use it immediately. Only to find out the registration takes 12 to 48 hours of working hours which was confirmed by Fikile from customer service today. When I asked Yolanda to send me the quotation she received from the hotel I asked her, to my surprise she send me the normal rates. To make it worse today 04/02/2021 Yolanda the sales consultant send an sms "Morning Cc I won't be available today going to the doctor. I have sent your booking to reservations as urgent booking" to my understanding after talking to Fekile from customer service, reservations can only be done once am registered and received welcome email. I asked to speak to Getrude whom I believe to be the manager /team leader. I was told that the issue will be escalated, unfortunately I didn't receive a call or an email from Getrude. Still waiting for welcome email and membership number but my R2600 was debited few minutes after the call.