Bad administration and communication

I recently joined and paid them, but battling to get the membership number. I have tried to get hold of the admin or rather sales manager in the Joburg office , called Geoffrey and on numerous times left messages, to no avail. Bad first impressions and am considering to take my money back, If they can't handle their admin, how much more when there's custome issues.<br> <br> Annoyed<br> <br> Siphe