Bad service hotel 64 on gordon morningside

On Sat the 10th I booked at hotel64 Gordon road morningside durban. (1) At first the receptionist would ask you for your drivers licence or ID when you check in, which I find weird none of the hotels do that (I use tsogo or protea). (2) In the room there are no brochure or info pack for Reception contacts, etc. (3) On Sat night 10-03-2018, around 8pm they said there was no ice at the hotel, it's finish. Had to go out and buy ice. (4) Went out for dinner later and on my return around 22-23:00, there was a new receptionist a tall dark black gentleman, I informed him there is no info guide in the room for hotel contact numbers, I asked him what is the reception number to dial from the room to the reception, he said it's 1000, which was a lie. In the morning I went down (9am) for Ice then the new shift a lady (Banele) said the ice machine is broken no ice, drove out again to go buy ice. (5). Considering these driving out the hotel, at about 11am, I got a call from the reception (Banele) asking me what time I am checking out and I said at 12pm and she said she will charge me if I don't check out now. I told her 3 weeks ago I checked out at the same time at 12 and the reception had no issues then she said that's was that reception problem she is applying the hotel rules. I said but I book every weekend and all the hotels I use tsogo sun, protea allow at least 1 hour late check out. She declined and said I'm giving you until 11:30 and you must be out otherwise I will charge you.