I'm a liability to them

I am from Roodepoort, and always chose to do business with Hot Spot, even if they are 80km up north.

I don’t think I will go back to this store. Honestly, from the day I bought my Momsen Vipa One, up to this very minute I really do not feel like a valued customer of HS, but rather like a liability to this store. The bike was on special, and this seems to constitute the fact that I have to be dealt with as a underpaying non-profitable client. I have bought an entry level Silverback from HS five years ago, and back then the guys delivered the bike to me without me even going to Pta or seeing the bike physically, they even contacted me to see how this bike is performing. I think this level of customer service created an expectation that they value their customers, no matter what the sale was, and take pride in the customer experience. This time I spent 7 times more money on a bicycle at HS, and they weren’t even prepared to put in two tubeless valves (R30 each) and a bottle tyre sealant (R200) to sweeten the deal, (this for two already tubeless ready wheels). I wanted them to do the first service on the Momsen I bought from them, and then asked them to just drop off the bike halfway between me and them when they are done, but got a straight forward NO from the store manager. Sure, times change, and things are tighter in the economy, but I can’t understand how they treat me like a chancer and just shoot down any request I have without even considering asking me if I will be willing to share the cost of transporting the bike back to me after I bring it in for a service, or even asking me to pay for delivery (which I am more than willing to do), or in the other case simply telling me how easy it will be to convert to tubeless on these tubeless ready wheels. Anyway, I am now not expecting anything more from this store, and I will rather pay cash for my first service at a store on the West Rand where I feel like a valued customer. I have been speaking highly of HS, and have referred all my biking buddies to the shop, from guys looking for a set of gloves to guys walking away with high spec bikes, but that will not happen anymore.