Give them a very wide berth!

If I could, I would not even give them a star! A R5000.00 breakages deposit requested one week before our accommodation check in, AND it will only be refunded within 21 working days! If you're late to check in - they will 'fine' you, I think it was R250.00. Our accommodation was NOT ready on arrival, we were asked to give them 20 mins - we gave nearly an hour, and it was STILL not ready. Washing machine was 'broken'. Hook for hand shower was 'broken'. We should have 'fined' them! Awful people to deal with - I would give them a seriously wide berth! Unfortunately the Booking.com link seemed to 'click through' to them - next time I will stick to Lekkerslaap, or Booking.com direct. Other things too numerous to mention, but I'll stick with 'give them a wide miss' . Rolling people's hefty deposits around for nearly a month when the house is inspected same day and verified that nothing was broken, and still holding on to a deposit (for breakages). They didn't obviously use the previous deposit to fix what was broken - sharp practice. I got my money after threatening legal and exposure.