LJ
Lynn J

1 reviews | Active since Nov 2018

18 Jul 2019, 14:11

WORST MEDICAL AID EVER! **********!

After A turned 21, the medical aid kept asking for proof that I am still studying and am financially dependent on him. Each year they asked for proof, and each year I was kept on. Come 2019, and each month they ask for proof, and each month he sends proof, and I was kept on the medical aid. After six months of this, they say I was never supposed to be on and charged him R18 000, and he was blocked from the medical aid.

Firstly, my parents are have chronic illnesses, which require medication, and secondly, why did they keep putting me on the medical aid? They kept asking proof, and proof was provided. They should have not put me on, but did.

So basically, my father is paying for their mistake. Ridiculous!

0
Replies (2)
Hosmed Medical Scheme
Hosmed Medical Scheme 's reply19 Jul 2019, 10:04
Official
Dear Lynn Jacobs,

Thank you for your valuable comment.

Our CRM team will contact you shortly to obtain the necessary information to investigate the matter.

Kind regards
 Hosmed - Care for Life
Hosmed Medical Scheme
Hosmed Medical Scheme 's reply22 Jul 2019, 14:15
Official
Dear Lynn Jacobs,

As per email correspondence sent and telephonic conversation with Mr Jacobs, your query has now been resolved. Thank you for allowing us this opportunity to restore our relationship with you, as we value you as our client.

Should you have any additional enquiries, please do not hesitate to contact our Call centre on 0 ********** 48 or via e-mail: ********** regards

Hosmed - Care for Life