Worst medical aid

Worst medical aid ever.my mother who is now on pension has been with this medical aid in 1994 and 2021 October she was given a new membership and a membership certificate which shows medical aid was active from 1 october 2021.1st of november the debited the monthly premium and December there was no debit we called the medical aid to ask why they didn't debit and when are going to receive the new cards.we were told our medical aid was terminated by 30th of September by who we dnt know.but strange enough money was debited on the 1st of november for the same medical aid that was terminated on the 30th of September...this is the worst medical aid ever they don't care about there clients.when we call we hold for a very long time,we have waisted our time and money calling hosmed ,we have been reassured that we were covered and received confirmation only to find out a month later that we are not.have spoken to alot of consultants and they always promise to look into the matter and call back which never happens.we now want our refund as we have decided to move on to another medical aid due to poor service, termination of medical aid witout our permission and not being covered.since according to hosmed from the 1st of October till now we didn't have a cover yet money was debited.we want our money back