Very concerned

I am a client for many years with Hosmed, and never ever had any problems with them.

Now I am having endless problems with them. All of a sudden after many years, my husband (the main member) must give me permission to sort out our accounts. Which I do understand in todays *******ion. But the problem comes in, that they receive the form via email, I get a notification back saying they have received it and is busy with it, but when I phone them they say they need the form. My husband, is too busy to come to my work every time and give them permission.

The other problem I have, is they pay the accounts and then after a month or two they reverse the payment. Then when I query it when attorneys phone me constantly, they tell me it is stale claims and needs to go to a new deparment. I have claims like these from National Health Laborotory and Pathcare. Sometimes they make so many reversals that you don't know what is going on.

I also have a account of a Dentist that was approved, and we got the authorization number, so we went ahead, and now they don't want to pay the account.

I even worked through brokers and even they don't get back to me on these cases.

We can't afford to pay these accounts, because I monthly payments to the medical aid is about R6000, and they are supposed to within medical rates pay all these accounts. Like I said, the reverse the payments without excuses after a month or two.

I have been going through this since 2016 and I really don't know what to do anymore, and I am really hoping that Hellopeter can help me with this?

Kind regards