Unpaid medical accounts: Hosmed

We have been struggling with the medical aid since January 2018 for accounts that have not been paid and are rejected. After numerous emails and calls, time and again we are promised call backs,which never happen, we continuously have to call to check. Every single time they tell us the accounts are being processed. And they ALWAYS seem shocked for example why a dentist account for basic treatment like cleaning teeth, tooth infills/refills has been rejected. We have contacted the dental risk company, who also have been of no help. Same answer, they are reprocessing the account. This is one account amongst others. We have understood that they changed administrators and this seemingly is what has caused delays. But delays up to 11months later? It is unacceptable. One account they refuse to pay because authorisation was given for 2 days, and I happened to have been kept in hospital for an additional day due to complications. They will not pay that, my question was, should the Dr have discharged me even if I was not in a position to be discharged after child birth? What is so 'convinient' they won't pay the hospital bill for that additional day, yet the Dr that attended to me and the pediatrician were paid for the said day, that too, after endless calls and emails. We have endured so much costs over the months in this regard, the calls, the emails, the dr handling us over to lawyers, our name possibly getting a negative impact on our credit record. Both my husband and I (he is the main member) have even liaised with their brokers (EB Solutions) who have just been as useless. No one gives us feedback if we don't follow up, when we do, it's always the same story. We are in the process of moving to a new medical aid, after 10yrs with Hosmed, this is the kind of service we recieve. We hope the new scheme we are joining LA Health will not treat us like this