Terrible service and communication from Hosmed

Been a member of Hosmed for a very long time, but since 2018 I had numerous problems. My daughter has been to the paediatrician 4 times this year – with the last visit, Hosmed rejected the claim and inform the doctor that our funds has been used up. First they informed me that we have 7 specialist visits per year per family and can use the consultations as we wish, then she told me that my daughter is only allowed to have 3 specialists visits. According to the 2018 Hosmed Brochure, each family is entitled to 7 specialists visits. Nowhere it states that she is only allowed 3 visits.

Also, my daughter was admitted to hospital on 28 March 2018, when trying to get authorisation the guy at the call centre, only authorised her admission for 1 day, he told me he needed a treatment plan before he can give me an authorisation nr and I need to inform him what the symptoms are and the reason for being admitted and what treatment she needed. Her admission was sudden, so I wasn't sure of her treatment either. Why must I explain to him, if the doctor already gave him the codes for admission.

Please can someone respond, because I have send numerous emails to numerous email address and nobody responded - only told me that they will give feedback and when I followed-up on the request, nobody responds to my email.