EE
Estelle E
1 reviews | Active since Mar 2009
12 Jan 2021, 10:33
STILL NO ONCOLOGY BENEFIT
a Week ago I wrote a complaint regarding my Oncology benefit that was not activated and my being unable to speak to anyone in the Oncology Dept. The following day I received a call from a lady informing me the benefit is not active and she send me the confirmation.
When Dischem tries to claim for my Kessar, its rejected, so my benefit is STILL not active. I tried to phone again, I sent an e-mail... still no response.
This is really pathetic and I need my medication.
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Replies (2)
Hosmed Medical Scheme 's replyOfficial
17 Feb 2021, 11:29Dear Estelle,
Thank you for your valuable comment.
Our CRM team will contact you shortly to obtain the necessary information to investigate the matter.
Kind regards
Hosmed - Care for Life
Thank you for your valuable comment.
Our CRM team will contact you shortly to obtain the necessary information to investigate the matter.
Kind regards
Hosmed - Care for Life
Hosmed Medical Scheme 's reply17 Feb 2021, 11:29
Official
Dear Estelle,
Thank you for your valuable comment.
Our CRM team will contact you shortly to obtain the necessary information to investigate the matter.
Kind regards
Hosmed - Care for Life
Thank you for your valuable comment.
Our CRM team will contact you shortly to obtain the necessary information to investigate the matter.
Kind regards
Hosmed - Care for Life
Hosmed Medical Scheme 's replyOfficial
18 Feb 2021, 09:49Dear Estelle,
As discussed via telephone, your query has now been resolved. Thank you for allowing us this opportunity to restore our relationship with you, as we value you as our client.
Should you have any additional enquiries, please do not hesitate to contact our Call centre on ***or via e-mail: ***.
Kind regards
Hosmed - Care for Life
As discussed via telephone, your query has now been resolved. Thank you for allowing us this opportunity to restore our relationship with you, as we value you as our client.
Should you have any additional enquiries, please do not hesitate to contact our Call centre on ***or via e-mail: ***.
Kind regards
Hosmed - Care for Life
Hosmed Medical Scheme 's reply18 Feb 2021, 09:49
Official
Dear Estelle,
As discussed via telephone, your query has now been resolved. Thank you for allowing us this opportunity to restore our relationship with you, as we value you as our client.
Should you have any additional enquiries, please do not hesitate to contact our Call centre on ***or via e-mail: ***.
Kind regards
Hosmed - Care for Life
As discussed via telephone, your query has now been resolved. Thank you for allowing us this opportunity to restore our relationship with you, as we value you as our client.
Should you have any additional enquiries, please do not hesitate to contact our Call centre on ***or via e-mail: ***.
Kind regards
Hosmed - Care for Life