LS
Lesedi S

1 reviews | Active since Sept 2011

08 Jan 2018, 11:26

STILL AWAITING MEDICAL AID CARDS

I joined Hosmed in October last year and to this day I am still awaiting cards i.e. mine and the rest of the members' cards. Hosmed assured me that cards were sent on the 27th November 2017 but I have not received them yet. How do they expect me to consult without the cards?

0
Replies (3)
Hosmed Medical Scheme
Hosmed Medical Scheme 's reply08 Jan 2018, 12:43
Official

Dear Lesedi,

Thank you for your valuable comment.

Our CRM team will contact you shortly to obtain the necessary information to investigate the matter.

Kind regards
Hosmed - Care for Life

Hosmed Medical Scheme
Hosmed Medical Scheme 's reply08 Jan 2018, 14:39
Official

Dear Lesedi,

As discussed via telephone, your query has now been resolved. Thank you for allowing us this opportunity to restore our relationship with you, as we value you as our client.

Should you have any additional enquiries, please do not hesitate to contact our Call centre on ***or via e-mail: ***.

Kind regards

Hosmed - Care for Life

LS
Lesedi S's update09 Jan 2018, 08:32
Reviewer Update
Thank you. I did certainly receive assistance from Zanele. The matter has been resolved. Thank you so much to her prompt response and efficiency to resolve issues.