Shocking Finance

My father was double debited for my mom's membership 27 February which Hosmed reversed on 3 March. This happened again in May only this time they did not reverse the error. I do all my parents' finances as they are retired and don't know how to use a computer, etc. I emailed Hosmed with the details of the duplicate debit and notified them of the reversal that I requested on the bank. After a few days I got an email to say I need to complete all sorts of forms to be able to do anything on my mom's membership. My mom called them and they said they were aware and we left it at that. A few days later again my mom received an sms to say that her membership had been suspended bearing in mind that my mom is extremely sickly and has a severe heart condition and cannot take such a risk of having her medical aid suspended. NO ONE bothered to call to notify her or ask her. She then called them again and they requested my father's bank statements. I sent them through on her behalf and once again no response. I must add that they REFUSE to let one speak with their accounts department and only communication through a call center agent is allowed. No wonder nothing gets resolved. On 27 July they double debited again so I once again reversed it with the bank so last week I took it upon myself to send through a very clear reconciliation of payments since January this year which VERY CLEARLY shows the over-payment. Again we heard nothing. Today, 08/08 I get an email to say the June debit order was returned as well as July (facepalm) from once again, a call center agent that just will not respond and finance is unreachable. Maybe they're a protected species or something. I CAN STRONGLY ADVISE ANY PERSON TO NOT GO WITH HOSMED WHEN SEEKING A MEDICAL AID. THE ENDLESS HASSLES ARE NOT WORTH IT ESPECIALLY WHEN ONE IS SICK AND CAN'T COMMUNICATE.