SM
Silvester M

1 reviews | Active since Feb 2012

20 Jul 2018, 18:04

Poor Service

Poor service. Hosmeds confused. Went to dishem pharmacy to get babies vaccines and was informed that we are not on the Bambino program and have to pay cash for vaccines. Called through and no support or confirmation of the Bambino program that we registered on. 26 February. Also medication came off day to day benefits instead of pregnancy program. Hosmeds confusion causes us inconvenience.

0
Replies (2)
Hosmed Medical Scheme
Hosmed Medical Scheme 's reply27 Jul 2018, 11:32
Official

Dear Silvester,

Thank you for your valuable comment.

Our CRM team will contact you shortly to obtain the necessary information to investigate the matter.

Kind regards
Hosmed - Care for Life

Best regards,

Hosmed Medical Scheme
Hosmed Medical Scheme 's reply02 Aug 2018, 09:27
Official

Dear Silvester,

As discussed via telephone with Mrs Moodley, your query has now been resolved.

Thank you for allowing us this opportunity to restore our relationship with you, as we value you as our client.

Should you have any additional enquiries, please do not hesitate to contact our Call centre on ***or via e-mail: ***.

Kind regards

Hosmed - Care for Life

Best regards,