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MAURICE M

1 reviews | Active since Aug 2013

04 Jun 2018, 14:46

poor service

I been applying to be reimbursed from February, and since then I’ve had to email my claim documents three times because Hosmed kept losing them and when they were done losing my documents, Mediscor kept rejecting my claim First it was for insufficient info And after was because my Dr is not on the List of approved list (Even though I am on the value package) Another rejection was because mediscor required the Dr’s practice number (Had to re-send the prescription) Today (four months later) I called medicor and was informed that they have never received my claim, my question is who then has been rejecting my claims.

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Replies (2)
Hosmed Medical Scheme
Hosmed Medical Scheme 's reply05 Jun 2018, 14:13
Official

Dear Maurice,

Thank you for your valuable comment.

Our CRM team will contact you shortly to obtain the necessary information to investigate the matter.

Kind regards
Hosmed - Care for Life

MM
MAURICE M's update02 Aug 2018, 08:30
Reviewer Update
Good Morning after my last post ,to which The Hosmed CRM team did get in-contact with me and questions where asked and answered and within two weeks my query was to be resolved,and that was the last i heard from the CRM team Fast forward to 2 months later,my query is still to be resolved and and the official client services is "my request will be rejected on the next run due to my application not being clear, But as to which part of the claim was not clear even client services don’t know as all seem to be in order on their side and was further asked to re-send the document AGAIN I am starting to think that Hosmed is stalling so that this claim becomes stale and I will then be told that nothing can be done because it is stale