Poor Medical aid service

i am on Hosmed Plus and i have been diagnosed with Multiple Sclerosis. I did not have a problem with Hosmed in the past but this year 2018 in February i've been told already that my funds have been depleted. Whenever i phone to have this explained to me i take approximately 2 hours on the phone where i am refered from pillar to post and when i email Hosmed i dont get feedback or explanation as to why i am struggling. I have been without day to day chronic medication for almost 3 months and it doesnt seem to bother the medical aid personnel how the members are struggling and i am paying a fortune for this poor service while struggling with my disability.