Poor Communication when trying to Return to Scheme

I would like to share this with you, I think its really and Utterly Redicuolus how my Parents-In-Law have been treated by your company. Last year their medical Aid was Cancelled due to a missed payment, okay fair enough, that I can understand, however what beats me is the treatment they got when trying to rejoin your scheme. Here is 2 elderly people, wanting to return to a scheme they know being pushed from pillar to post and it takes 4 months to get no where, when my Mom-In-Law called into the call centre recently she gets told after 4 months of back and forth, requesting endless copies of documents and affidafits, they now have to pay in ZAR 13000 to get onto the scheme. I mean comeon, what service is that, just tell people from the start when they in for. So now I have requested a letter of Resignation from your scheme, and they will now have to look at alternative Medical Aids, which they could have done 4 months ago. Sorry but Service in this matter was not good, need to pick up or you might see more members moving away.