PATHETIC SERVICE FROM HOSMED

So I made a number, like calls regarding the account of my Wife who has passed on 6 months ago. she was hospitalised. Authorisation was given. now that the accounts must be paid there is ALWAYS HASSLE. FIRST THE account was NOT linked. this I only discovered after Many Calls. now I have been told they have an IT problem and cannot process my account. other accounts are short paid . Really HOSMED, is this how your treat an 85 year old