Overdue payment on claim for almost 2 years

I gave birth in 2013 November and immediately I registered my daughter on the medical aid. I had a pedestrian appointment on the 2nd of December 2013 and I was told I needed to pay cash and claim the money back from the medical. I called hosmed to verify this and they confirmed it as my daughter was not yet registered as a beneficiary on my medical aid.<br> The pediatrian gave me the remittance advice that I needed to send through to the medical aid for my refund. <br> I did so and emailed everything to the tbyhealth email address. I continued to call the call centre for feedback and I was told that they still need to process the claim once aproved I will receive my money within 14 working days. Every time I called the call centre I was given different feedback , one I was told the documents were never received , on the other hand I was told there is a delay with the claim department . I demanded to speak to supervisors whom all promised to get back to me but never did.. Well I'm not suprised since I'm used to the bad service from hosmed since 2004.... I'm still asking myself why I'm still with this medical aid as their staff is extremely useless and ***********. I kept emailing my dissa