NJ
Nirasha J

1 reviews | Active since Jan 2018

29 Jan 2018, 09:27

No Cover

Does the incompetence of Hosmed know no bounds ?? After struggling for weeks to get you to re-instate our memebership after the 1st January, I now cannot get my medicines at the pharmacy because apparently we are not covered. I called over a week ago and was assured that the problem was fixed but this Friday I went back to the pharmacy and once again couldn’t get medicine because I am still not covered !! Since the beginning of this year we have had to pay around R800 for doctors visits and medicine because of your incompetence in our cover

0
Replies (2)
Hosmed Medical Scheme
Hosmed Medical Scheme 's reply29 Jan 2018, 14:17
Official

Dear Nirasha,

Thank you for your valuable comment.

Our CRM team will contact you shortly to obtain the necessary information to investigate the matter.

Kind regards
Hosmed - Care for Life

Best regards,

Hosmed Medical Scheme
Hosmed Medical Scheme 's reply31 Jan 2018, 11:51
Official

Dear Nirasha,

As discussed via telephone, your query has now been resolved. Thank you for allowing us this opportunity to restore our relationship with you, as we value you as our client.

Should you have any additional enquiries, please do not hesitate to contact our Call centre on ***or via e-mail: ***.

Kind regards

Hosmed - Care for Life

Best regards,