Most pathetic medical aid ever

Once again I am angered by the service that HOSMED medical aid has provided me. How many times do we as service providers have to call? How many months do they want to deal with one account? Why is it that they are NOT providing a better service to us. Basically I am struggling to get an account processed. Numerous calls to the medical aid, consultants not able to assist, put through to one department to another...still to no conclusion. Week after week I phone and the same outcome is received. Authorisation not linked...put you through to the auth department then a consultant informs you that it is linked...then they put you back to the claims department...and they politely inform you to call in 3 days time (MY WORD) I cant deal. A consultant even hung up on me after I started to explain to her the situation. How unprofessional is that!!! Do they not listen to the telephone calls to see if you as the service provider or member is dealt with in a professional matter? Please assist me with this headache.