Med aid does not pay PMB accounts admin too cumbersome

Since Hosmed has changed their Rules requesting that Physios must link their practice number with the hospital auth number, we have not been paid. The auth department does not communicate with the TYB department ensuring that the auth number is linked on all screens. Thus I spend hours emailing and calling and still the accounts do not get paid. Secondly the remittance advice's are unprofessional and do not tally up each members amounts at the end of their treatments, but tallies up all members that have been paid. This gives a total paid into our account, making it difficult to see what each members account stands on . Hosmed does not respond to the requests and thus I have to request action for each member more than 12 times and still the account stays unpaid. This unprofessional work ethics has resulted in us refusing to treat Hosmed patients as the admin is too cumbersome.