incorrect banking details captured and bad service

I joined your medical aid scheme last year July 2015.<br> I would like 2 cancel your medical aid due 2 the inconvenience cause by your medical aid and yr administrators (Thebe). The service I've received has been if I should say rather disgusting.<br> As of the date of inception the incorrect banking details were captured, and no one bothered to call me & ask which banking details should the start deducting from. There were two banking details that was submitted as I was going for retirement so I submitted my other banking details for the medical aid to be able to debit from. Even though it wasn't stated, but it was their duty to call me and confirm which banking details should they start debiting from?<br> I made a query with my Broker and the administrator its self however no action on respond was given. I kept following up with medical aid and spoke to Famida requested that we sent the banking details to her in order to reinstate the medical aid which was last year December. Still not medical aid has never been reinstated even though follow ups were done by me and my broker (Thabang). Instead they want me to pay 4 all the months that this medical. This medical aid has neva served any