*********** service providers

I have been requesting a breakdown of an amount that was paid for since April 2017 and no one has been able to assist me. My dad passed away in March 2017 and i knew that my mum had to become the principal member. Medical aid was advised, documents were sent by early April to ensure she gets cover asap. I was advised that she will start as the main member in May 2017. I recently received a ams stating that the med aid was suspended. Upon enquiry I was told that May payment was not received hence the suspension. My point is that all documentation was sent way in advance, for the debit to run from the 01st May, given that in April an outstanding amount was already debited. How is it now my problem that someone didn't do their job correctly, that my mum now must face this consequence of her med aid being suspended?? Secondly, since January 2016, I've requested to have the med aid changed to a lower plan. I've sent all the documents way in advance but still been billed for the higher charge. April 2017 I was asked to pay an amount of R8819 (which I know 2months were a shortfall of 3040 x2. But what about the balance?? Why should they be charging me the old monthly fee when I specifically sent a proper request as per the membership dept.

The service level is shocking and its not fair to treat members like this....