SA
Stefan A

1 reviews | Active since Aug 2015

25 Aug 2015, 13:20

***********

Every single time I (on behalf of the provider) submit a claim to Hosmed they give me a different email address (saying the one the previous agent gave me was wrong), then still say they never got it. I have been trying to sort out a claim dating from February 2015 - for the first few MONTHS they said the hospital auth wasn't linked to the practice number - spoke to Andile and Nthabising (among others) who promised to phone me back - still waiting. Every single time I phone the call centre, I have to provide the practice address, telephone number and banking details so as to \prevent *****". Every single time I phone"

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Replies (1)
Hosmed Medical Scheme
Hosmed Medical Scheme 's reply31 Aug 2015, 12:02
Official
Hello psysolve,

Thank you for your valuable comment.
Our CRM team will contact you shortly to obtain the necessary information to investigate the matter.
Kind regards
Hosmed - Care for Life

Best regards,