HOSMED SUSPENDS MEMBERSHIP EVEN THOUGH I PAY EACH MONTH

We started using Hosmed medical aid in October 2019 and we had problems since the very start. 1. There is a problem with their debit order system, every single month since October the debit order doesn't go through and there is enough money in the account for it to go off ( I double check everytime). When I phone hosmed, they tell me it is a system issue and I should just pay manually and also that this issue should be fixed by January 2020. I then pay manually IMMEDIMMEDIATELY and I also email them a proof of payment. THEN they go ahead and suspend me EACH AND EVERY MONTH and I'm sick of it. I have to struggle about a week each time to get the issue sorted. What if an emergency happens during the time frame that we are suspended? 2. My premium since the beginning was R4385 and all of a sudden the premium rose to R4560.00 and the medical aid isn't even a year old? When I phoned about this the consultant was unable to give me an explanation. I am thinking of switching to Discovery.