HOSMED HOSPITAL AUTHORISATION

Terrible service from HOSP AUTHORISATION department. i phoned to query an unpaid account that was authorised - AUTH NR: ********** 1. MEMBERSHIP NO: ********** 2. PRACTICE NR: ********** . I was told that the account was not linked to the hospital authorisation. When I spoke to an agent in your hospital auth department , sorry , did not get her name, she was not helpful at all! I gave her the auth number and she asked me what TYPE OF PHYSIO WAS NEEDED??? AFTER THE ACCOUNT WAS AUTHORISED AND SHE HAD ALL THE ICD 10 CODING AND REFERRAL LETTER FROM THE SURGEON. NEEDLESS TO SAY SHE DID NOT LINK MY AUTHORISATION, BUT SAID THE AUTH WAS UPDATED. ??? I REALLY DONT KNOW WHAT SHE IS DOING THERE, ALL SHE HAD TO DO WAS TO LINK THE AUTHORISATION SO THAT MY ACCOUNT COULD GET PAID! USELESS!!!