HOSMED AVOIDS TO RESPOND

Its been 6 months and 2 days, and still no answer from Hosmed, regarding the following situation. The main member of our medical scheme (Mother) cancelled my membership in the month of November 2017, where there is a 30day waiting period till cancellation; END of December 2017. Thus I started 1 January 2018 with a new medical aid. Hosmed is still today after 6 months (Jan - June) subtracting a premium for my membership??? Ref number; 220618QV8TYG Consultant spoken to; Nomtie The 2018 membership card received in the beginning of the year, still had my details as a member on. My Mother enquired about it via email, no feedback was provided in the beginning of the year. I phoned customer care on the 22nd of June 2018 I spoke to Nomtie, she was very polite and communicated that this problem will be resolved around the 25-27th of June 2018, and she will provide feedback. This time passed I did not receive any feedback, no call nothing! It’s the 2nd of July, I phoned her again today with regards to this situation, she said to me, she wants my number so that she can phone me back with the feedback, while I asked I need a response now, I waited on the line for a while, she come back to me telling me nothing was done as yet. I asked her to put me through to team leader, but she informed me that her team leader cant speak to me now????? How do I know if this case is even being followed up??? Its been 6 months and no one has the courtesy to give me / (Main Member) a call to resolve this. If Hosmed consultants aren’t giving any feedback and I cant speak to team leaders / managers, who should we follow up with then??? How on earth can I be on 2 medical aids?? And no one from Hosmed notices? This is completely unacceptable!