EXTREMELY PATHETIC SERVICE

I am extremely disgusted with the type of service we are getting from you guys. We have been members since 2012 and ever since Medscheme became the underwriters took over, problems started. We have physio benefits, but when my wife got physiotherapy after her procedure, you rejected, but we have these benefits.

To crown it all, last week when my specialist wanted to obtain authorization for my pain relieve procedure, your contact centre person requested to speak to me and interrogated me about my condition. Whether this person is registered as a health practitioner to do so, I dont know, but all I know is that my personal medical conditions has nothing to do with your contact centre as they are there to provide a service and not play God on what needs to be authorized and when it needs to be done. Now, this is what I dont get, last year the same procedure was done and I was also in the surgery, but not once did the contact centre agent requested to speak to me. Why NOW??? This made me feel that like it is a crime to be sick. The doctor's secretary was astounded by the request and just honoured the request.

Now, the problem I have is that when premium and increase time come, we dont interrogate you as to why you need an increase or why you need to get the premium. You just take and increase without any questions asked.

I just wonder whether this claim will be honoured, but one thing is certain, come 1 January 2020, we will no longer be part of the hosmed scheme.