Either completely *********** or they don't like clients

In December they did the medical aid deductions earlier than they normally would, resulting in the payment not going through. A few days later we manually paid the account when we saw this.

In January my 2 boys went to the Doctor, but there we learned that the account is still suspended and I had to pay out of pocket for the appointment.

I phoned the medical aid and and sorted out the suspension, something which they should have picked up earlier that it was paid, but incompetence seems to run wild there.

I submitted the Dr account to them with the proof of payment of the account on the first page and also in the email stated that I paid for this myself and they should refund me. Once again they showed either that they are ***********, or just trying to see how to spiteful they can be to their clients. They paid the doctor instead of me.

This after I have sent two emails after the initial claim to indicate that they should make the payment to the patient and not the practice.

I am utterly upset about this treatment, as you are either completely ***********, or trying to make your clients life difficult?

I will be making a complaint to the council form medical schemes as well, I saw you made the top 10 complained about medical aids is South-Africa. Seems like the way you are treating your clients you are aiming to number 1.