Disappointed Hosmed Client

Hi there. Very disappointed with hosmed. Last November my 2 older kids came of my medical aid. All documents were sent through including bank statements. After numerous phone calls and email messages they were finally added on. They received a medical aid number on the 27 February . They were than added on from January this year. Yet in January and February with no medical aid number they could not use the medical aid. Now in April they are billed an incorrect amount. Put on the wrong Salary scale. It's absolutely ridiculous. Trying to get anything from Hosmed is impossible. We would appreciate it if thus matter is sorted out urgently. It's put 2 young girls in a very difficult situation. With such a huge incorrect amount taken out. Please contact me urgently to sort this out. My contact number is ********** 623. Very very disappointed. Hosmed can take your money incorrectly but to sort out their mistake is almost impossible.