Chronic medication issues

Im so unhappy with Hosmed at the moment. Im a new member and I have been trying to sort my Chronic medication out since the 10th Feb. I sent them our scripts on the 08 Feb and some of the medication was approved by the 10th of Feb but with a waiting period until April. Which is ridiculous as a medication was declared when we joined. I called the medical aid on the 10th and they advised it was a error and there should not be a waiting period and it would be escalated.

I called again on the 18th and nothing had been done, they could see it had been escalated but nothing had been done at all. No one had gotten in touch with me to advise on the process ect. I have just called them (21 Feb) and as usual been pushed from one consultant to another and they put me through to the chronic department who advised they know nothing about my query.

This is chronic medication, its needed for Asthma and Blood pressure how on earth can you put a waiting period on medication like this and do so incorrectly and not lift it when you realise its a system error.

I have been with you since January and im ready to go back to my previous medical aid already.